We will ask you to provide us with personal information such as your name, address, telephone number, email, to process your order; we also require credit/debit card details to organize payment. None of your information will be passed to a third party.
Occasionally we may email you to advise of new products, promotions or important announcements. We will always give you the chance to unsubscribe from our mailing list if you no longer wish to receive our promotional emails.
Terms and Conditions
Thank you for browsing our website. We hope you have found the information useful and enjoyed the experience. By agreeing to purchase our goods and or services, you are accepting the following terms and conditions:
Conditions of Use
You must be eighteen years old to purchase goods and services from this site. If you are under eighteen, you may only purchase goods and services in conjunction with and under the supervision of a parent or guardian. At our discretion, we have the right to refuse the sale of goods or services ordered.
Grandma’s Soup owns the copyright and ownership of all information, logos, slogans and products associated with the organization. As a potential customer/client, you may retrieve and display such information on your computer screen and print out individual pages from the website for the sole purpose of placing an order for goods and services. The copying, modifying or transmitting of the material for any other purpose is strictly prohibited.
Promotions, Gift Cards, Gift Certificates, Gift Vouchers & Coupons
Any and all promotions, vouchers, gift card, gift certificate or coupons advertised online or elsewhere are only valid for products and services stated within the promotional period.
All goods and services offered through our website are priced in US dollars.
In the event that a product is listed at an incorrect price due to the typographical error, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed. In such a case it is our policy to contact you and allow you to choose whether you wish to continue with the order at the corrected price.
You insure that all of the details that you provide to us for the purpose of ordering or purchasing goods or services are correct, that the form of payment that you are using to secure your order is your own and that there are sufficient funds to cover the cost of goods and services ordered. You must provide us with your exact name and address as it appears on your form of payment. Your order will only be processed once authorization of your form of payment has been properly received. All products and services remain the property of Grandma’s Soup until paid for in full.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. We will however contact you if a product or service that you have ordered is no longer available.
We endeavor to provide our patrons with the best products and services that we can. However, products and services are limited to availability. We update our website as quickly as we can to ensure up to date information.
Allergies & Intolerances
If you have any food allergies or intolerances, you must inform us at the time of your order! Please note, while our food is prepared and produced in kitchens that handle nuts and dairy, we do have a nut and dairy free preparation area. Nonetheless, it is your responsibility to inform us of your allergies and food intolerances.
Meals are tailored to exclude specific ingredients as indicated by the client. We will do our best to accommodate your food allergies or intolerance requirements. If the client mistakenly or purposefully omits valuable food allergies or intolerance information, Grandma’s Soup will not be liable for illness or death that is a result of said omission of information.
All orders that require specific dietary attention must be placed at least 14 days in advance of service. For other products and services, you must adhere to the applicable deadlines for said products and services.
Upon signing and agreeing to use Grandma’s Soup to provide you with meals or services, your order is conditional to the terms of your signed agreement unless otherwise specified and agreed upon. If you have agreed to a standing order, you will be billed and your order will be delivered until you request in writing 14 days prior to end date to postpone or cancel your order.
If for any reason you decide to stop, change or cancel your meal plan or order, we will be happy to offer a refund. You must give fourteen (14) days notice to cancel or change any order placed with Grandma’s Soup in order to receive a full refund. You will be charged for any food already ordered or prepared in regards to your order plus a $35 cancelation fee if proper notice is not given.
Delivery of Meals
All meals are available for delivery or pick up on specified and agreed upon days and times. Meals are transported in chilled industry specific food storage containers to ensure product quality and will be delivered to the specified address.
All deliveries require a signature. However, if you are not available meals will not be left unless otherwise specified in writing and arrangements have been made two (2) days prior to delivery date. Upon leaving meals according at your specified written instructions, you assume entirely the risk and responsibilities associated with unrefrigerated, improperly stored or stolen food. Grandma’s Soup is not liable for meals left according to your written instructions.
We advise you to follow cooking instructions for immediate consumption or if not consuming meals, refrigerate or freeze all food immediately upon receipt in accordance with the instructions on the packaging.
If for any reason you decide to stop, change or cancel your meal plan or order, you must give fourteen (14) days notice to cancel or change any order placed with Grandma’s Soup. Meal plans are not transferable.
Claims for damages or shortages
If there is any visible damage to the delivered goods, it is your responsibility to contact us immediately. You have the right to refuse your delivery due to less than acceptable product condition. It is imperative that you do not accept any product that appears to be or has been damaged or compromised. You must contact us immediately upon the refusal of a delivered meal.
It is your responsibility to sign for the correct number of meals being delivered as shown on the delivery ticket. Any shortages must be noted on the delivery ticket and it is yr responsibility to notify us within 2 days of delivery that you have not received your full order.
Cancellation of orders and returns
To cancel or change any order placed with Grandma’s Soup, you must do so giving 14 days notice. Any notice given less than 14 days prior to order production will incure a $35 cancellation fee. Orders that are cancelled after production cannot be refunded or returned.
If orders are cancelled within 14 days of production, a full refund will be issued. Orders that are cancelled less than 14 days prior to production will be subject to a partial refund and a $35 cancellation fee.
Refunds will be issued to the same method of payment as on the original order after any applicable fees. Credit and debit card refunds take 7 to 10 days for the refund to be applied to your account. Please allow 10 days before enquiring about your refund.
The extent of our liability to you shall in no circumstances exceed the price of the goods and services provided by Grandma’s Soup. We shall under no circumstances be liable for any indirect, incidental or consequential damages.
If you have any medical conditions or concerns about your health that have not been revealed to Grandma’s Soup, or that may be affected by a change in diet, please consult your treating physician before starting your meal plan with Grandma’ s Soup.
Grandma’s Soup will not accept any liability for deterioration in medical conditions.
Grandma’s Soup will not accept liability for misleading or deliberate omission of viable information as it relates to meal preparation, food allergies, food intolerances and or undisclosed health conditions.
Grandma’s Soup reserves the right to verify food allergies, food intolerances and illness with your physician.
Nothing in these terms and conditions will affect your statutory rights as a customer, exclude or restrict our liability to you for any injury caused through our negligence or fraudulent misrepresentation.
We operate a procedure which is used to resolve disputes as soon as they arise. If you have a complaint or concern, please contact us via email.
The above Terms and Conditions cannot be varied except in writing by a director of Grandma’s Soup. Therefore, anything said by any member of our staff about the nature or quality of any goods offered for sale on behalf of Grandma’s Soup that does not represent Grandma’s Soup and its terms and conditions, should be understood as a variation of these terms and conditions. Grandma’s Soup shall have no liability for any such misrepresentation that is untrue or misleading.